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Learn how to File a Complaint

What can I do if I have a complaint about my insurance company, agent, or adjustor?

The Vermont Department of Financial Regulation regulates all insurance companies, agents, and adjusters doing business in Vermont. The department assists with consumer insurance complaints related to auto, homeowners, life, annuity, major medical, dental, long-term care, Medicare supplemental insurance, or other types of insurance coverage.

If you wish to discuss your insurance complaint, or if you need help filing an insurance complaint, call 800-964-1784 or email dfr.insuranceinfo@vermont.gov. You may also file a complaint online (https://dfr.vermont.gov/consumers/file-complaint/insurance) or submit a complaint by mail or fax.


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